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ntopup24 is committed to being clear about what data we collect, why we collect it, and how you can control it. Access and use of this platform depends on your local law and eligible regions — this policy explains your rights regardless of where that applies to you.
When you open an account with us, we collect the information you provide directly — your registration details, contact information, and the records tied to your account activity. When you make a deposit or withdrawal using bKash, Nagad, or Rocket, the transaction reference and amount are logged in your account wallet history so you can review them at any time from your account page. We also collect standard technical data such as device type, browser session identifiers, and IP address, which we use to keep your account secure and to display the platform correctly on your device. We do not sell your personal data to third parties. Data we collect is used for account management, fraud prevention, and support. Retention periods follow applicable data protection standards in the jurisdictions where we operate. Because access to this platform depends on local law and eligible regions, the specific legal basis for processing your data may vary. If you are in Bangladesh and have questions about how local data obligations apply to your account, the support routes listed on this page are the right place to start. We review this policy periodically and will notify registered account holders of material changes through the contact details on file.
bKash transaction references tied to your account are logged in your wallet history and accessible from the account page.
Nagad transfer records are stored against your account and visible in the transaction history section after login.
Rocket payment entries appear in your account ledger and can be reviewed or queried through our support channel.
Bank Transfer records, including reference numbers, are held in your account history and available for your review on request.
This policy covers the data we process in connection with your ntopup24 account. It does not cover third-party services that operate under their own terms, including payment processors and game content studios.
Covers registration data, login records, and session identifiers tied directly to your account on this platform.
Covers deposit and withdrawal records processed through bKash, Nagad, Rocket, and Bank Transfer as shown in your account wallet.
Covers behavioural data collected as you browse the lobby, such as page visits and in-session activity used to maintain service quality.
Does not cover data handled by payment processors, game studios (PlayStar, Joker, CQ9, PG Soft), or external services linked from this platform.
You have practical options when it comes to the data we hold. From your account settings page, you can review the personal details we have on file and submit a correction request if anything is inaccurate. If you want a record of what data we hold about you, you can raise that request through our support channel — the team will acknowledge it and describe what information is available. For account-level queries such as updating your contact details or asking about a specific transaction entry in your bKash or Nagad history, the account settings page is the first place to check. Support handles anything that requires direct review by a team member. Eligibility for specific data rights may depend on your local law and the region from which you access the platform. We apply a consistent baseline of user rights across accounts, but we will tell you clearly if a particular request falls outside what we can process for your region.
Log in and open the account page to see the personal details and transaction history we hold against your account.
Use the account settings fields to update contact information, or contact support if a field is locked and requires manual review.
Submit a query through live chat or the support email route to ask what data we hold or request a summary of your account records.
For anything requiring team involvement — deletion requests, access disputes, or regional eligibility queries — open a support ticket with your account reference.
These are the published routes for raising privacy-related questions. Use the channel that fits your query — live chat for quick account questions, email for formal data requests.
Open the live chat widget from any page after logging in to ask about your account data, transaction records, or a correction request.
Send a formal data request or policy query to our support email address listed on the Contact page. Include your registered account details.
The account help section covers common privacy actions — reviewing records, updating details, and understanding what data is stored against your wallet.
We apply consistent standards to how your account data is stored, accessed, and retained. Security measures are applied at the account level, and access to your personal data within our systems is limited to the team functions that need it to operate your account or handle your support requests.
We use session cookies to keep you logged in and to remember your preferences. You can manage cookie settings through your browser. Disabling certain cookies may affect how the platform functions on your device.
Your account is protected by login credentials you set. We recommend reviewing your login details from the account settings page if you have any concerns about unauthorised access.
We retain account and transaction data for as long as your account is active and for a further period as required by applicable regulations. You can request information about retention periods through support.
If we update this policy materially, we notify registered account holders through the contact details on file. To update your contact details, use the account settings page or reach support via live chat.
Answers to questions we hear most often about how we handle your data and what you can do about it.
We collect the details you enter during registration, such as your contact information and account credentials. We also log technical data like your device type and session identifiers to keep the account secure and display the platform correctly.
Yes. After logging in, open your account wallet to see the full history of deposits and withdrawals processed through bKash, Nagad, Rocket, and Bank Transfer. Each entry includes a reference you can use if you need to raise a query with support.
Go to account settings after logging in and update the fields shown there. If a field is locked and you cannot edit it directly, contact support through live chat or the support email route with your account reference and the correction you need.
We do not sell your personal data. Data is shared only with service providers that operate your account — such as payment processors for bKash, Nagad, and Rocket transactions — and only to the extent needed to run those services. Game studios handle game-session data under their own terms.
Send a request through the support email route listed on the Contact page, or raise it through live chat. Include your registered account details so the team can locate your records. Eligibility for specific data rights may depend on your local law and eligible region.
We retain account and transaction records for the period required by applicable regulations after closure. You can ask our support team about the retention period for your specific account through live chat or the support email route.